Join us for a new series of workshops from the Trafford College Group, specialising in supporting start-up companies in key business areas. This exciting and informative session will enable you to:

Simplify the mysteries of great service and enduring customer loyalty.
Provide simple, practical tools and techniques that are proven steps to success for planning and developing your business.
Rethink ideas on brand and people engagement

The people who will benefit most from this workshop are business owners and leaders and people with responsibility for influencing, implementing, changing or delivering customer service delivery in any size or type of organisation and those who are responsible for planning and developing the business.

Your Presenters & Topics:
Helen Hamilton – www.helenhamilton.co.uk
Business planning and development
Chris Daffy – www.customerserviceuk.com
Creating Sustainable Customer Loyalty (Why Customer Experience Management Isn’t Working)
Steve Smith – www.anthem-engagement.co.uk
The 4 Key Ingredients in Creating an Inspirational Employer Brand Through People Engagement

Workshops run by experts
The Trafford College Group, formed on 05/04/18, is one of the highest Ofsted rated FE College in GM and also the highest rated Higher Education provider in an FE College in Greater Manchester. Teaching over 14,000 students a year the College has sites in Altrincham, Stretford, Stockport, Manchester Airport and the Trafford Centre.